Delete your Lyre account

Request account deletion

This page applies to Lyre, the app listed on Google Play. You can request deletion here even if you have uninstalled the app or cannot sign in.

Email an account deletion request

1. Email [email protected] with the subject Lyre account deletion request. You can use the button above or your usual email service.
2. Tell us that you want your Lyre account and its associated data deleted. Include the email address used for Lyre and your sign-in method, such as Google, Apple or email. Send from that address if you can; if you no longer have access, tell us so we can help verify ownership.
3. Support will review your request in about two days and reply with any ownership-verification steps and the completion date. We complete deletion within one week after verifying account ownership. Never send your password, sign-in codes, API keys or project source code.
4. After verification and processing, we will email you to confirm deletion.

The two-day estimate is for reviewing your request, not a promise that all deletion has finished. You do not need to reinstall Lyre to make a request.

What we delete

Your request covers your Lyre account and the associated personal data held by Lyre, not just deactivating the account.

• Your account profile, including your account email, display name and authentication identity.
• Account-linked host-directory entries, device associations and access records held by the Lyre service.
• All account-associated text content held by Lyre, including messages, prompts, saved text and submitted report text, where those records exist in our services.
• Other account-associated personal data in Lyre services, including billing and transaction records held by Lyre.

Deletion is permanent. Save anything you want to keep before the request is completed. If a service provider processes this data for Lyre, we will also request deletion from that provider.

Retention and backups

Lyre deletes your account and its associated data, including account-associated text, billing records and account data in backups managed by Lyre. Deletion is complete once Lyre has verified that this data and Lyre-managed backups are removed and has sent deletion requests to the service providers that processed your account data for Lyre. We complete this within one week after ownership verification. Those providers act on requests under their own processes; Lyre does not wait for them to confirm erasure.

After deletion is verified complete, Lyre keeps only two records:

• For 24 hours, a hash of your deletion receipt with its completed status, so the device that requested deletion can confirm the result.
• Permanently, a fingerprint of each app-store purchase source (the store and a SHA-256 hash of its purchase identifier), used only to stop an old purchase being claimed by another account. It contains no account, computer or contact details, but someone who holds the original purchase identifier could match it to that purchase.

Our database provider, Supabase, keeps project-level backups on its own schedule; Lyre sends it a deletion request. Payment providers (Stripe, Apple and Google) may keep payment and purchase history as the law and their own policies require.

Files on your devices and accounts with other providers

Deleting your Lyre account does not remotely erase your own project folders, source code, local chats, drafts, checkpoints or logs from your computers and phones. These are stored on your devices rather than in your Lyre account. If you want them removed too, tell support which devices you use and we will help you identify and remove the local Lyre data you choose. Keep backups of projects you want to preserve.

This request does not delete your Google or Apple account, or an independent account you have with an AI provider. Information sent through your own provider account is also subject to that provider’s deletion process. Ask support if you need help distinguishing that data from records held by Lyre.

If you have a subscription

Mention any active Lyre subscription in your request. Account deletion is not a refund request and uninstalling the app does not cancel a subscription. A web subscription billed by Stripe is set to stop renewing instead of being cancelled immediately, and the current paid period is not refunded automatically. Deleting Lyre does not cancel an Apple or Google subscription; cancel it in your store account. For a Google Play subscription, open Google Play, select your profile, then Payments & subscriptions → Subscriptions → Lyre → Cancel subscription. If you subscribed elsewhere or cannot access subscription settings, support can help you with the next steps.

Delete your account on the website

If you can sign in, you can review and delete your Lyre account on the account deletion page. It shows the account and data affected, explains retention and subscription effects, verifies ownership by your sign-in, requires you to type DELETE to confirm, and then shows processing and completion status.

If you cannot sign in, the option is unavailable, or a step fails, use the email request above. Support can also help when a service provider or subscription must be handled separately.

Read the Lyre privacy policy.